Privacy Policy
At Essence of Oud, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information about you when you visit our website www.theessenceofoud.co.uk or purchase our products.
1. Information We Collect
When you interact with our site, we may collect the following information:
Personal Information: Name, email address, phone number, shipping and billing address, and payment details when you make a purchase or contact us.
Account Information: If you create an account, we store your login credentials securely.
Device and Usage Data: IP address, browser type, operating system, pages visited, and time spent on the site (via cookies or similar technologies).
Marketing Preferences: Information you provide when subscribing to newsletters or participating in promotions.
2. How We Use Your Information
We use your data to:
- Process and fulfill orders
- Communicate with you about your purchases or account
- Improve our website and customer service
- Send promotional offers (with your consent)
- Detect and prevent fraud or abuse
3. Cookies and Tracking Technologies
We use cookies and similar tools to enhance your experience. Cookies help us:
- Remember your preferences
- Keep you logged in
- Understand how users interact with our website
- You can manage cookie settings through your browser preferences.
4. Sharing Your Information
We do not sell your personal information. However, we may share your data with:
- Service providers (e.g., payment processors, delivery companies, IT support)
- Analytics providers like Google Analytics
- Legal authorities, if required by law
- All third parties are required to protect your data and only use it for the services they provide to us
5. Your Rights and Choices
Depending on your location, you may have rights to:
- Access or correct your personal information
- Request deletion of your data
- Opt out of marketing communications
- You can exercise these rights by contacting us at essenceofoud@outlook.com
6. Data Security
We implement industry-standard measures to safeguard your personal data, including encryption and secure payment processing.
7. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect data from children.
8. Changes to This Policy
We may update this policy from time to time. When we do, we will revise the "Effective Date" at the top of this page.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
📧 essenceofoud@outlook.com