Welcome to Essence of Oud. These Terms and Conditions govern your use of our website and services. By accessing or placing an order through our site, you agree to be bound by these terms.

1. *General Information*

This website is owned and operated by Essence of Oud (“we,” “us,” “our”).

By using our site, you confirm that you are at least 18 years of age or have the permission of a legal guardian.

2. *Products and Orders*

All products are subject to availability. We reserve the right to limit quantities or discontinue items at any time.

We aim to provide accurate product descriptions and images, but colors and packaging may vary slightly.

3. *Pricing and Payment*

All prices are listed in GBP and include applicable taxes unless stated otherwise.

We accept payments via Visa, MasterCard.

Payment must be completed in full before order dispatch.

4. *Shipping and Delivery*

Shipping times and rates are provided at checkout.

We are not responsible for delays caused by couriers or customs.

Any customs duties or import taxes are the responsibility of the customer.

5. *Returns and Refunds*

Due to hygiene reasons, we do not accept returns of opened perfumes.

Unopened and unused products may be returned within 10 days of delivery. Please contact us at [insert email] for return instructions.

Shipping costs for returns are the customer’s responsibility unless the item is faulty or incorrect.

Refunds will be issued to the original payment method within 7-10 business days after inspection.

6. *Intellectual Property*

All content on this site (logos, images, product names, text) is the intellectual property of Essence of Oud.

You may not reproduce, distribute, or use our content without written permission.

7. *Privacy*

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect and use personal data.

8. *Liability*

We are not liable for any indirect or consequential losses arising from the use of our products or website.

Products are sold “as is” and results may vary depending on skin type or allergies.

9. *Changes to Terms*

We reserve the right to update these Terms & Conditions at any time. Updates will be posted on this page with the revised date.

10. *Data Protection & GDPR Compliance*

We are committed to protecting your personal data and complying with the General Data Protection Regulation (EU GDPR and UK GDPR).

11.1 What Data We Collect

We may collect the following personal data:

Name, email address, phone number, billing and shipping addresses

Payment details (processed securely via third-party providers)

Order history and communication preferences

IP address and website usage (via cookies or analytics tools)


11.2 How We Use Your Data

Your data is used solely for:

Processing and fulfilling your orders

Communicating with you about your order or account

Providing customer support

Sending marketing communications (only if you opt-in)

Improving our website and services


11.3 Lawful Basis for Processing

We process your data under the following legal bases:

Contract: To fulfil your purchase or account-related requests

Consent: When you opt-in to marketing or cookies

Legal obligation: To comply with tax or legal reporting requirements

Legitimate interest: To improve our website and customer experience


11.4 Data Retention

We retain your data only as long as necessary for the purposes it was collected or to comply with legal obligations (e.g., tax records).

11.5 Sharing of Data

We do not sell your data. We may share it with trusted third-party services (e.g., payment processors, shipping couriers) solely for order fulfillment and business operations.

11.6 Your GDPR Rights

You have the right to:

Access, correct, or delete your personal data

Object to or restrict processing

Withdraw consent at any time

Request data portability

Lodge a complaint with a data protection authority (e.g., ICO in the UK)


To exercise these rights, please contact us at:
Essenceofoud@outlook.com

11.7 Data Security

We use secure servers, SSL encryption, and trusted third-party services to protect your data. However, no system can be 100% secure.


11. *Contact Us*

If you have any questions about these Terms and Conditions, please contact us at: essenceofoud@outlook.com